Fin Product Updates – January 2026 | Intercom
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We built Simulations in Fin to give support teams confidence in using automation at scale. Here, Sze explains how to run automated AI tests to verify that Fin behaves as you intend in different… | Intercom
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Fin, Intercom’s AI agent for customer service, boosts your CSAT, speeds resolution rates, and lowers your cost to serve. | Intercom
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Fergal Reid (VP AI, Intercom) - Applied AI Insights from Shipping Fin (an LLM enabled chatbot)
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