Every emergency we attend starts with a call to our Control Room. Each call is answered by one of our Control Room Operators, who stay on the phone to provide life-saving advice until firefighters arrive on scene. But if you ever have to call 999 and ask for the fire service in the event of a fire or a road traffic collision, would you know what information to provide? To mark the first day of International Control Room Week (21 - 27 October), meet Nikki - who is sharing some key advice for you

30 reactions | Our control room operators are on-hand to take your calls 24/7, and are there to offer guidance, help and reassurance during a variety of emergencies. Working in a control room is a job like no other, but don't just take our word for it - let's hear from Mitch, who has been with KFRS for six years. #InternationalControlRoomWeek | Kent Fire and Rescue Service | Facebook