The Baltimore Gas & Electric Company (BGE) will be banned from cutting off any customer’s gas or electric service until at least April 1, according to an order from the Maryland Public Service ...

When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

Social Security recipients will soon see a change regarding customer service. As a consequence of the Department of Government Efficiency (DOGE) laying off thousands of Social Security Administration ...

Thousands of customers have called the Baltimore Gas and Electric Company’s customer call center in the past year; many were met with hourslong wait times and unfulfilled promises from BGE to call ...

Democratic Caucus Chair and Assemblymember Rick Chavez Zbur introduced legislation Tuesday requiring large California businesses to provide timely access to human customer service representatives. AB ...

NASHVILLE, TN (WSMV) - An unknown number of Nashville Electric Service customers are receiving text alerts claiming their power has been restored when they remain without electricity, adding confusion ...

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AT&T said it has prepped all week to do what it can to help its customers maintain service during the winter storm. "It's so widespread, coming all the way from Texas up to Virginia," Incident ...

Cellular provider Verizon is giving a billing credit to customers affected by the network disruption on Wednesday that left some around the country without the ability to use the cellular provider's ...

Verizon said it would credit the accounts of those impacted by the widespread service outages on Wednesday, in a statement posted on X. “Yesterday, we did not meet the standard of excellence you ...

Verizon said Thursday that it would begin issuing $20 credits to the accounts of customers affected by Wednesday’s nearly daylong cellular service problems. The outage, which brought voice and data ...

Verizon said Wednesday night an outage had been resolved after customers across the U.S. reported service outages, with many saying that their devices had been limited to SOS since about noon Eastern ...