Here are the dangers of scammers on Facebook. Learn how a traveler was misled in a fake Norse Atlantic Airways group, costing ...

Could an ombudsman columnist who routinely writes about tourist scams become the target of one herself? The answer is, of course, “Yes.” No traveler is immune to the possibility of a brush with a bad ...

Michelle Couch-Friedman is the Chief Fiasco Fixer, founder and CEO of Consumer Rescue. She's a dedicated investigative consumer reporter and caring advocate, focusing heavily on travel-related issues, ...

%😀 Michelle Couch-Friedman is an author and consumer advocate. She's the founder of Consumer Rescue, which defends and educates consumers (free of charge).

Heather Steele just landed on the Do Not Rent list of her favorite car rental company — Hertz. She says she’s been a great customer of Hertz for many years, and the banishment has her flabbergasted.

Publishers Clearing House scams remain a menace to senior citizens, even after the company’s bankruptcy earlier this year. I know because a friendly, self-proclaimed “man of God” called me last week, ...

On Black Friday, Shane McCormick called Costco Travel to book four cabins on a Royal Caribbean cruise to Alaska. At least that’s what he thought he was doing. In reality, he dialed the wrong number, ...

A shady Airbnb host charged former guests of his Parisian vacation rental $3,500 for a coffee stain. But even more shocking than that outrageous payment request was Airbnb’s response to it. Despite ...

The coupon offer from Stanley Steemer was attractive: $160 to clean up to eight furnace air ducts. Roberta Cirino thought she was doing a smart thing by responding to the mailing from the well-known ...

What if you flew 7,500 miles to take an NCL cruise only to be denied boarding at the pier? It happened to one stunned couple. Here’s their story. As Erin Beztilny’s flight from Vancouver touched down ...

Scam call centers are having a moment on the internet, bizarrely appearing in the top search results for many of your consumer questions. Here’s what you need to know about spotting and avoiding these ...