Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

InvGate Service Desk is a feature-rich, ITSM-level help desk solution that offers top-notch workflow capabilities and easily customizable SLA rules. InvGate Service Desk is a help desk tool that ...

Through the wave of enterprise electronic health record implementations over the past ten years, I’ve seen and heard many organizations come to the conclusion that their traditional help desk ...

To establish clear agreements on expected IT services and standards, the IT help desk team and the end user must be on the same page. You can set up service-level agreements (SLAs) that are practical ...

Wausau provides check processing and bill payment software to more than 800 financial institutions worldwide. To allow the firm’s 83 support staffers to work from home when needed, Nohelty switched to ...

Most people who’ve worked an office job have had the experience of trying to track down a member of the IT staff when their computer isn’t working properly. If your company’s IT staff works ...

Salt Lake City – January 12, 2011 – LANDesk Software, a global leader in systems lifecycle management, endpoint security and IT service management, today announced LANDesk' Service Desk 7.4, a ...

SAIT Polytechnic in Alberta, Canada has switched to a unified help desk application for its academic and administrative departments to improve technical support across the campus. Previously, the ...

Zendesk, a Danish startup that markets a nifty cloud-based, on-demand help desk system, has raised an undisclosed Series A round of funding from Charles River Ventures which it intends to use to ...