Each SOP document is a unit of risk,” said Paul Mathews, director of product management at CSC. “When the volume rises, there ...

Superficial descriptions of business process guides and standard operating procedures might indicate little difference between the two. Both documents provide instructions to employees for business ...

Well, I just watched the 402 nd project where management intended to have new operational procedures and training materials developed to accompany the major upgrade of a new ERP system. The procedures ...

Standard operating procedures, widely referred to as SOPs, give employees valuable information on how to conduct various tasks and procedures. In a call center setting, SOPs define everything from ...