Teleperformance rolls out AI software that ‘neutralizes’ Indian call agents’ accents

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” ...
CoinTelegraph

Coinbase acquires Indian AI startup to improve customer service

Co-founded by Coinbase’s head of operations in India, Agara helps Coinbase with customer service using AI and machine learning. Coinbase, the largest cryptocurrency exchange in the United States, is ...
jdpower

Communication Led by Service Advisors Helps Drive Satisfaction with Aftersales Process in India, JD Power Finds

DELHI: 24 Nov. 2022 — Vehicle owners in India place a great level of importance on proactive service advisor-led interaction during their service experience, according to the JD Power 2022 India ...
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Genesys Report: Indian Consumers Expect More from Customer Experience

Genesys, a global cloud leader in AI-Powered Experience Orchestration, has released its latest research report, “The State of Customer Experience: Asia-Pacific,” outlining key insights into customer ...