There’s no denying Apple’s reputation for producing some of the coolest and most cutting-edge tech for folks like you and me. From desktops and laptops to phones and tablets, there’s an Apple product ...

Apple needs an IT Knowledge API. It gives device management service vendors official support data to power accurate, ...

A new phishing scam is getting a lot of attention because it uses real Apple Support tickets to trick people into giving up their accounts. Broadcom's Eric Moret shared how he nearly lost his entire ...

Download and install the Apple Support app on your iPhone or iPad. Fire it up and tap the Get Started button on the intro screen. You can also share your location when using the app, which simplifies ...

Emily Long is a freelance writer based in Salt Lake City. After graduating from Duke University, she spent several years reporting on the federal workforce for Government Executive, a publication of ...

Apple has added the iPhone 11 Pro and Apple Watch Series 5 to its vintage list, meaning repairs may depend on parts ...

Most Apple customers have learned to be cautious about messages claiming to come from the company’s support services. It’s vital to check URLs and email addresses for small discrepancies, scan the ...

Apple is rumored to be working on an AI-powered update for the Apple Support app Code hints at a 'Support Assistant' that will help users troubleshoot Apple products I used to work at the Genius Bar ...